TLD Return Policy
How do I return a product?
Please contact your Sale Representative to explain why you want to return your product. Or email TLD Distribution at mytldwholesale@gmail.com and state it is concerning your online order. Your request will be reviewed and with a prompt reply.
What items are eligible for return?
DVDs
If defective and in the original packaging. Shipping charges are not refundable. Returns must be received within 30 days of purchase. A replacement of same subject matter will be issued. Exact same title may not be available.
Adult Toys: Only if defective
What items are NOT eligible for return?
Male Enhancement Pills/Jellies
Gift Cards
Exotic Dancewear items
We cannot accept returns based on any of the following reasons:
- Items did not arrive in time for your party.
- Dislike the content of a DVD.
- You simply changed your mind.
- Orders cancelled by email. Contact your Sales Representative immediately if you want to cancel your order as orders are processed as quickly as possible.
Other things to keep in mind:
If you return products that you did not purchase on our site, we assume no responsibility for those products and we will not be held liable to return those items to you under any circumstances.
If a package is returned to our facility without reason, your Sales Representative will contact you via the telephone to resolve the issue in a timely fashion. Secondly, we may contact you by Email.
Items that are returned after 30 days or not in accordance with the above will not be credited or returned.